Frequently Asked Questions (FAQ)

Welcome to the OneOpop Help Hub! 👋
We’ve answered some of the most common questions our shoppers ask. Still curious? Contact Us — we’d love to help!

1. What is OneOpop?

OneOpop is your all-in-one online store where smart meets simple.
From home essentials to lifestyle must-haves, we bring you Smart Buys, and Everyday Solutions — all in one place.
Think of us as your go-to space for solving daily problems with a touch of style.

2. What kind of products can I find here?

We’ve got a bit of everything! 
Explore our curated range across categories like:

Each product is handpicked to blend usefulness, affordability, and good design.

3. Is OneOpop an Indian brand?

Yes! 🇮🇳
We’re proudly based in India and focused on making quality, trend-driven products accessible to everyone — from metro cities to Tier 2 & 3 towns.
Read more about our story on the About Us page.

4. How can I place an order?

Shopping with us is super easy:

  1. Browse through our Shop page
  2. Add your favorite products to cart 🛒
  3. Checkout securely using your preferred payment method

You’ll receive an order confirmation email instantly — and your products will be on their way!

5. What payment options do you offer?

We accept all major payment methods including:

  • UPI
  • Credit/Debit Cards
  • Net Banking
  • Wallets (Paytm, PhonePe, Google Pay)
  • Cash on Delivery 

6. How long will delivery take?

Delivery times vary depending on your location:

  • Metro cities: 3–5 business days
  • Tier 2 & 3 cities: 5–8 business days

For more details, check our Shipping & Delivery policy.

7. Can I return or exchange a product?

Absolutely!
If something isn’t right, you can Return or Exchange your order within 7 days of delivery.
Just make sure it’s unused and in its original packaging.
Check our Return Policy for full details.

8. Are the products on OneOpop authentic and good quality?

100%!
We only partner with trusted suppliers and ensure every item passes our Quality Check Proces before reaching you.
Our goal is to offer smart, durable products that you’ll actually use — not just add to cart and forget.

9. Do you offer any discounts or loyalty rewards?

Yes! 🥳
We love rewarding our community.
Sign up for our newsletter to get exclusive welcome discounts, spend-more-save-more offers, and early access to sales.
Don’t forget to check our Offers & Rewards page for ongoing deals.

10. How can I contact OneOpop’s customer support?

We’re here to help!
Reach out via our Contact Us page or email us at support@oneopop.com.
Our team typically replies within 24 hours.

Still Have Questions?

Head over to our Help Centre or connect with us on Instagram for updates, tips, and behind-the-scenes peeks!